Last updated: [11.06.2025]
Who we are
Menhancements (operated by [Company Name], registered in England and Europe, company number []). We provide men’s enhancement services and operate this website. We are the data controller under GDPR and the UK Data Protection Act 2018.
1. What personal data we collect
Identity & contact details: name, email, phone, address (forms, bookings).
Medical and sensitive data: health history, treatment records, before/after images for clinical use.
Technical & usage data: IP address, browser, device info, cookies, page visits.
Transaction data: payment info (processed via PSP; we don’t store card data).
2. How we collect it
Directly via our contact/booking forms, treatments, and consultations (onsite or online).
Automatically through cookies and analytics when you browse our site.
Occasionally from third parties (e.g., appointment schedulers).
3. Why we process your data
We process personal data under the following lawful bases:
Contractual necessity: to book and manage treatments.
Legitimate interests: to analyse and improve services.
Consent: for marketing emails (opt-in required).
Legal compliance: to meet regulatory and clinical record-keeping obligations.
4. How we use your data
| Purpose | Data Used | Basis |
|---|---|---|
| Booking and treatment delivery | Identity, contact, medical data | Contractual |
| Communication (appointments) | Name, email, phone | Contractual/LI |
| Billing and payments | Transaction & contact data | Contractual/legal |
| Clinical record keeping | Medical/sensitive data, images | Legal/Clinical |
| Website performance analysis | Technical/usage data | Legitimate interest |
| Marketing (optional) | Email, phone (if opted in) | Consent |
| Legal compliance | Contact, transaction data | Legal obligation |
5. Who we share data with
PSPs and finance, for processing payments.
IT/hosting providers, to maintain our website and records.
Medical professionals, where continuity of care is needed (with your consent).
Legal authorities/regulators, when required by law.
We do not sell or rent your data.
6. International transfers
All data is stored and processed in the UK/EU. If we ever transfer outside the EEA, we’ll ensure GDPR-approved safeguards are in place.
7. Data retention
Treatment records: retained for minimum 6 years (as per clinical guidelines).
Enquiry and booking data: up to 6 months if no treatment occurs.
Marketing data: until consent is withdrawn or a reasonable expiry (e.g., 2 years).
8. Data security
We implement appropriate technical and organisational measures such as encryption, access controls, secure hosting, and staff training to protect against unauthorised access, loss, or misuse.
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9. Your rights
Under GDPR/UK Data Protection Act, you have the right to:
Access your personal data
Correct inaccuracies
Erase (right to be forgotten)
Restrict or object to processing
Data portability
Withdraw consent (e.g., for marketing)
Lodge a complaint with the ICO (https://ico.org.uk/)
To exercise these rights, contact:
DPO: [Name] — Email: dpo@menhancements.co.uk — Address: [Company Address]
10. Cookies & tracking
We use cookies (strictly necessary, analytics, preferences, marketing). You can manage them via our cookie banner or browser settings.
11. Changes to this policy
We may update this policy periodically. We’ll publish the date of the latest version. Continued use means acceptance of changes.
12. Contact us
For questions or data requests, reach us at:
Email: info@menhancements.co.uk
Address: [Company Address]