Privacy Policy (UK GDPR)
We respect your privacy. This notice explains what data we collect, why we collect it, and how you can exercise your rights under UK GDPR.
Who we are
Menhancements (“we”, “us”). Registered office: [Insert address]. Contact: [insert privacy email]. If applicable: ICO registration: [ICO Number].
Data we process
- Identity & contact: name, email, phone.
- Booking data: appointment history, studio preference, forms submitted via our booking partner (Collums).
- Medical/suitability: information you provide during consultation to assess treatment suitability.
- Payments: processed by secure third-party providers; we don’t store full card details.
- Analytics & cookies: device, pages viewed, interactions (see Cookie Policy).
- Communications: emails, messages, feedback.
Why we use your data (lawful bases)
- Contract: to provide consultations and treatments you request.
- Consent: for certain cookies/marketing; you can withdraw anytime.
- Legitimate interests: to run and secure our services, improve client experience, prevent abuse.
- Legal obligation: to meet regulatory and record-keeping requirements.
- Special category data (health): processed only with your explicit consent for suitability and treatment planning.
Sharing your data
We may share necessary data with: booking & payment providers (e.g., Collums and payment processors), IT/hosting, analytics, insurers, professional advisers, and regulators where required. We require processors to protect your data and not use it for their own purposes.
International transfers
If data is transferred outside the UK, we use appropriate safeguards (e.g., IDTA/UK Addendum or adequacy decisions).
How long we keep data
We retain only as long as needed: typical admin/booking records 6 years; treatment/medical records according to clinical and insurance requirements.
Your rights
- Access, rectification, erasure, restriction, portability, and objection.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the ICO: ico.org.uk.
Contact
For privacy queries, contact: [insert privacy email]. We aim to respond within 30 days.
Terms & Conditions
These terms apply to your use of our website and to booking consultations and treatments with Menhancements.
Eligibility & conduct
- Age: Clients must be 18+ and able to consent.
- Accuracy: Provide complete and accurate information during booking and consultation.
- Respect: We maintain a safe, respectful environment; abusive behaviour may result in refusal of service.
Bookings & deposits
- Bookings are made via our secure portal (Collums).
- Some services require a deposit shown at checkout; balance is due as specified in your confirmation.
- We may ask for further information to assess suitability before confirming a treatment appointment.
Cancellations & rescheduling
- You can manage your appointment via the booking portal. Please give reasonable notice to avoid fees (window shown during checkout).
- If you arrive late or miss your appointment, the session may be shortened or treated as cancelled.
- If we must cancel or reschedule, we’ll offer the earliest alternative available.
Payments
- Payments are processed by secure third-party providers. We do not store full card details.
- Plan/bundle pricing is confirmed after consultation and may be staged across sessions.
Medical suitability
- Treatments are provided subject to clinical/suitability assessment. We may decline or postpone where appropriate.
- We offer plain-English information on benefits, risks, aftercare and alternatives so you can make an informed choice.
Results & refinements
- Outcomes vary. We promote realistic timelines and subtle, natural-looking progress.
- Refinements/reviews may be part of a plan; details are confirmed in your documentation.
Content & intellectual property
All site content, branding and materials are owned by Menhancements or used with permission. You may not reproduce or distribute without consent.
Liability
Nothing excludes liability where unlawful to do so. Otherwise, we exclude liability for indirect or consequential loss arising from website use. Clinical liability is governed by applicable law and your treatment documentation.
Complaints & feedback
We take concerns seriously. Please contact [insert support email]. We’ll acknowledge and aim to resolve promptly. If unresolved, we’ll provide details of any relevant escalation routes.
Regulatory & advertising note
Public pages avoid direct advertising of prescription-only medicines (CAP/ASA). Specific product choices are discussed privately after suitability checks.
Governing law
These terms are governed by the laws of England & Wales. Courts of England & Wales have exclusive jurisdiction.
Medical Disclaimer
Information on this website is general and provided for education. It is not a substitute for personalised medical advice. Suitability, risks and outcomes vary. Always discuss your individual circumstances during consultation.
- No content on this site constitutes a diagnosis or prescription.
- Decisions about treatment are made one-to-one after assessment and informed consent.
- If you have concerns after a treatment, follow your aftercare guidance and contact us directly.
If you are experiencing a medical emergency, call 999 or visit your nearest emergency department.
Questions about these policies?
Email [insert privacy email] or use our booking portal for secure messages.